Pharma Human Error Risk Reduction

Reducing Human Error in the Pharma Industry

Human error is a persistent challenge even for companies with a successful continuous improvement procedure. Experienced people working with established processes can still make occasional costly errors. Typical responses such as retraining, increasing checks or sign offs and issuing warnings produce disappointing results…….so what can be done differently?

Is stress the problem?

Stress sometimes produces errors but is only one of many other Risk Influencing Factors (RIF’s) which are often overlooked as contributory causes, examples include….. Document design, illumination, competition for attention, workspace, etc……

The Error Risk Reduction (ERR) process identifies the RIF’s and reduces their effects.

How is ERR Different?

We have a CAPA programme with applied continuous improvement techniques, such as Six Sigma.

ERR uses a large knowledge base in identifying Risk Influencing Factors that undermine human reliability. Rather than simply relying on interpretation of information from past deviations to identify causes for error or potential errors waiting to happen.

The Human Error Team will implement the following

  • The Human Error Risk Reduction Programme
  • Staff awareness training
  • Embed the principles of HERR into the site quality system
  • Proactive auditing
  • Human error failure audits
John Evans (L) and Paul Graham (R)

Paul Graham discusses Human Error Risk Reduction in the Pharmaceutical Industry with John Evans, Human Error Expert from HEB Ltd